We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page
MY DELIVERY IS MISSING / LATE
Please write us at contact@jamesphoenix.store Our friendly customer support will handle this for you and will make sure you will get your order.
HOW DO I MAKE A RETURN?
Making a return is easy! Here's what you need to do:
1. Within 14 days of receiving your order, send an email to contact@jamesphoenix.store indicating that you want to exchange one or more products. 2. Our team will promptly provide you with return instructions. 3. Follow the provided instructions to complete the return process.
ANY QUESTIONS?
Our team is here to help you, get in touch with us via contact@jamesphoenix.store
Our customer support is available Monday to Friday: 9am-5pm.
We aim to reply within 48 hours.
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